lululemon

WHO WE ARE

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

A DAY IN THE LIFE

·       Serve as the primary contact between retail stores and SSC. Manage and follow up on issues received through the store public mailbox, coordinating SSC resources to resolve daily operational problems.

• Design and develop a feedback platform with the tech team to ensure that all feedback is recorded, tracked, followed up, and resolved, and continuously maintain and optimize the platform.
• Consolidate and analyze bottlenecks and pain points in daily operations based on feedback from retail performance teams. Work with cross-functional teams to identify root causes and optimize processes and platforms.
• Collaborate with cross-functional teams to ensure retail-friendly plans and executions, holding peers accountable for effective implementation.
• Develop and maintain Retail related SOP and regularly update it by identifying the insufficiency in operation flow.
• Collaborate with cross-functional teams to ensure China mainland store information remains complete and up to date on both internal and external platforms.
• Being a shining example of well behavior and high performance. Carry out additional projects and duties as required or requested.

QUALIFICATIONS

·       University graduates preferably in business, operations, or related discipline

·       Minimum 5 years of in retail industry or experience

·       Strong ability to work independently and cross-functionally

·       Resourceful and high level of initiative

·       Attention to detail

·       Strong communication and coordination skills

·       written and oral communications skill in both Mandarin and English

·       Proficient in Windows based software (Excel, Word, PowerPoint)

MUST HAVES

·       Thrives in a rapidly evolving environment and comfortable with ambiguity

·       Demonstrate the ability to multi-task and work under pressure

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness, and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working