lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Daily Support & Project Lead

reports to

Manager, Daily Operations

Location

Shanghai

core responsibilities

• Serve as the primary contact between retail stores and SSC. Manage and follow up on issues received through the store public mailbox, coordinating SSC resources to resolve daily operational problems.
• Design and develop a feedback platform with the tech team to ensure that all feedback is recorded, tracked, followed up, and resolved, and continuously maintain and optimize the platform.
• Consolidate and analyze bottlenecks and pain points in daily operations based on feedback from retail performance teams. Work with cross-functional teams to identify root causes and optimize processes and platforms.
• Collaborate with cross-functional teams to ensure retail-friendly plans and executions, holding peers accountable for effective implementation.
• Develop and maintain Retail related SOP and regularly update it by identifying the insufficiency in operation flow.
• Collaborate with cross-functional teams to ensure China mainland store information remains complete and up to date on both internal and external platforms.
• Being a shining example of well behavior and high performance. Carry out additional projects and duties as required or requested.

qualifications

·        University graduates preferably in business, operations, or related discipline

·        Minimum 5 years of in retail industry or experience

·        Strong ability to work independently and cross-functionally

·        Resourceful and high level of initiative

·        Attention to detail

·        Strong communication and coordination skills

·        written and oral communications skill in both Mandarin and English

·        Proficient in Windows based software (Excel, Word, PowerPoint)

must haves

•                     Acknowledge the presence of choice in every moment and take personal responsibility for your life.

•                     Possess an entrepreneurial spirit and continuously innovate to achieve great results.

•                     Communicate with honesty and kindness and create the space for others to do the same.

•                     Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

•                     Foster connection by putting people first and building trusting relationships.

•                     Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

•                     Supplement health and dental benefits, and mental health plans

•                     Paid time off

•                     Savings plan matching - Employee Stock Purchase Plan

•                     Generous employee discount

•                     Extensive catalog of development course offerings

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.  

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