Program Manager, Store Digital

Ubicación: China Mainland

Estado/Provincia/Ciudad: Shanghai

Ciudad: Shanghai

Sectores Empresarial: Store Support Centre (SSC)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

 

Position

Program Manager, Store Digital

 

Reports to

Senior Technology Manager, Retail

 

Location

Shanghai

 

About this team

The Retail Tech team serves as a crucial bridge between business stakeholders, technology teams, and retail operations, driving the strategic digital transformation of our stores to deliver exceptional experiences for our guests. We collaborate closely with business owners and technology leads in the digital space, ensuring that digital solutions are meticulously planned, executed, and aligned with our overarching product roadmaps. Our team is characterized by a blend of strategic thinking, technical acumen, and a customer - centric mindset. We thrive in facilitating cross - functional cooperation, leveraging diverse methodologies to solve complex digital challenges. We prioritize managing risks, optimizing resources, and ensuring that every digital initiative not only meets but exceeds business objectives while enhancing the guest experience.

 

Core responsibilities

As a Store Digital Manager, you will play a pivotal role in shaping the digital future of our retail stores. You will work in close partnership with Business Owners, internal Technology teams, and external vendors, crafting and overseeing comprehensive digital delivery plans. Guided by the principles of value creation and guest impact, you will ensure that all digital projects are executed flawlessly.

  • Manage project timelines, resources (people & process), and deliverables to ensure high-quality outcomes.
  • Oversee the design and delivery of Store digital products (e.g., Fitting Room RFID ) to meet business and technical requirements, ensuring they are resilient, scalable, maintainable, and monitor-able.
  • Champion and enforce standardized product development lifecycles and operational support processes.
  • Define product vision and strategy, craft the roadmap, and drive execution of the product backlog.
  • Manage the end-to-end product lifecycle from concept and prototyping through launch and iteration.
  • Advocate customer-centricity: Gather quantitative/qualitative feedback, develop experience improvement hypotheses, model financial impact, and lead teams to optimize digital products for enhanced customer value and business results.
  • Collaborate effectively with cross-functional partners to ensure alignment and transparency on priorities, progress, and achievements.
  • Analyze technical challenges and constraints, make informed trade-off decisions, and propose viable alternative solutions.
  • Champion IDEA (Inclusion, Diversity, Equity, and Action) through role modeling, awareness initiatives, and team training.
  • Conduct market analysis and opportunity assessments, providing pursuit support for strategic new business ventures.

 

Qualifications

  • 6+ years of experience in managing and delivering complex software projects in both project and product management capacities.
  • Proven experience managing retail store systems（POS,IMS,RFID…）
  • Strong analytical skills with the ability to define KPIs, interpret data, and drive decisions.
  • Excellent communication and stakeholder management skills.
  • Demonstrated track record of delivering results through effective multitasking and prioritization in fast-paced, dynamic environments.
  • Experience in aligning priorities with key partners and third-party vendors, complemented by strong collaboration, negotiation, and influencing skills.
  • Experience in managing software projects using object-oriented frameworks within both Agile/Scrum and Waterfall methodologies.
  • Proficient in English at a working professional level.

 

Must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

Additional notes
Authorization to work in China is required for this role.


 

Compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.   



At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Supplement health and dental benefits, and mental health plans
  • Paid time off
  • Savings plan matching - Employee Stock Purchase Plan
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)

workplace arrangement

 

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.   


Apply Now

Solo se contactará a los candidatos(as) bajo consideración. Por favor, acepta nuestro mayor agradecimiento por tu interés. lululemon es un empleador que ofrece igualdad en oportunidades de empleo. Las decisiones de empleo se basan en el mérito y las necesidades comerciales, y no en la raza, el color, el credo, la edad, el sexo, el género, la orientación sexual, el origen nacional, la religión, el estado civil, la condición médica, la discapacidad física o mental, el servicio militar, el embarazo o el parto y condiciones médicas relacionadas o cualquier otra clasificación protegida por leyes y ordenanzas federales, estatales o provinciales y locales. Hay servicios de adaptacion razonables disponibles para personas calificadas con discapacidades, previas a solicitud. Esta póliza de Igualdad de oportunidades de empleo se aplica a todas las prácticas relacionadas con el reclutamiento y la contratación, la compensación, los beneficios, la disciplina, la transferencia, la terminación y todos los demás términos y condiciones de empleo. Mientras la gerencia es principalmente responsable de asegurar que se implementen las pólizas de igualdad de oportunidades de empleo de lululemon, usted comparte la responsabilidad de garantizar que, mediante sus acciones personales, las pólizas sean efectivas.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.