Ubicación: China Mainland
Estado/Provincia/Localidad: Shanghai
Localidad: Shanghai
Departamento: Guest Education Centre (GEC)
Tipo de horario: Full-time
GEC Digital Educator
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
position
Digital Educator
reports to
Manager, GEC, China
location
Shanghai
about this team
热汗生活小程序已经成为lululemon线上重要的销售渠道，越来越多的客人通过热汗生活小程序了解我们的产品。我们希望Digital Educator能和线上的客人建立联结，提供专业的产品知识讲解。
core responsibilities
- 接待热汗生活小程序进线的客人咨询，解决客人售前售后相关的问题。达成满意度、平均响应时长、对话质检等重要服务指标。
- 邀请线上客人加入到热汗小程序的企微，通过企微和客人建立长期的联结，完成线上企微的日常运营。
- 拍摄产品、穿搭等相关素材，通过企微群、朋友圈等方式，为客人提供穿搭灵感和商品或活动资讯。
- 引导客人达成准确和及时的交易（如销售、退货、换货等），推进积极的客人体验，完成热汗小程序企微设定的销售指标。
- 通过不断完善lululemon产品知识，提升线上服务流程，能为客人提供专业的产品知识讲解，及一站式解决方案，并及时将客人的声音反馈给公司。
- 和线上团队共同合作，为线上客人建立良好的购物体验。
qualifications
- 1年以上零售或电商相关工作经验
- 高效的执行力和团队配合能力、具有目标感
- 强烈的探索欲与学习能力，愿意接受挑战、喜欢创新，可以适应快节奏、多变的平台属性，注重个人能力迭代成长
- 具备出色的表达能力 ，反应敏捷，具备临场应变力
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in China is required for this role.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Supplement health and dental benefits, and mental health plans
- Paid time off
- Savings plan matching - Employee Stock Purchase Plan
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Solo se contactará con aquellos candidatos considerados. Acepta nuestro mayor agradecimiento por tu interés. lululemon es una empleador que da igualdad de oportunidades de empleo. Las decisiones relacionadas con el empleo se basan en los méritos y las necesidades empresariales, y no en la raza, color, credo, edad, sexo, género, orientación sexual, origen nacional, religión, estado civil, problema de salud, discapacidad física o mental, servicio militar, embarazo, parto y problemas médicos relacionados ni ninguna otra clasificación protegida por las leyes y ordenanzas federales, estatales o provinciales y locales. Hay disponibles ajustes razonables para personas cualificadas con discapacidades, previa solicitud. Esta Política de igualdad de oportunidades de empleo se aplica a todas las prácticas relacionadas con la selección y la contratación, la compensación, los beneficios, las medidas disciplinarias, el traslado, el cese y otros términos y condiciones de empleo. Aunque la dirección es el responsable principal de comprobar que se implementan las políticas de igualdad de oportunidades de empleo de lululemon, compartes la responsabilidad de garantizar que, mediante tus acciones personales, las políticas son efectivas.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.