lululemon

Who we are?

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

This role is part of the technology leadership team accountable for the strategy, engineering, and delivery of technology to create an experience that is unique, while also eliminating friction points for our educators and guests that can be not only felt but measured. Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization.

A day in the life

As Sr. Technology Manager, you are a leader responsible for leading the Retail technology team with accountability for software development scoped to business-transformative projects by being involved in projects from inception through implementation. You are a leader on the team doing exciting and innovative work as we bring omni transactional experience for our guest to life.

You are a leader who is comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the technical roadmap for your team and can communicate timeline, scope and risks to partners and stakeholders, and lead the delivery of major initiatives. This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate, and make tradeoffs and balance business needs versus technical constraints. Maturity, curiosity, creative problem solving, and team leadership are all essential for success in this role.

You also bring your experience, ideas, and initiatives to influence and drive change to support our growth and scaling. Key responsibilities for this role include:

Leading a team of project leads, analysts, engineers, testers, business stakeholders and software vendors across multiple work streams simultaneously

Managing process, people, and timeline to ensure that high quality deliverables are produced

Ensuring the right skills are being used to solve the right problems by supporting the team with empathetic coaching, skills development, and career path leadership.

Ensuring team produces software that meets business and technology requirements which is resilient, monitorable, performant and maintainable.

Leading resolution of production support incidents in accordance with incident management policies and procedures and ensures that applications changes follow change management policies and procedures.

Champion and enforces software development and operational support processes

Driving alignment by building effective partnership with stakeholders across global markets

Being a role model and lead awareness and training for your team in our IDEA program - Inclusion, Diversity, Equity and Action.

Qualifications:

·       Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.

·       Minimum of 7-10 years of experience in a technology management role, with a proven track record of leading teams and delivering complex software projects.

·       In-depth experience in building, assembling and delivery mobile first in-store technology products. 

·       Experience managing priorities with key partners and third-party vendors. Strong analytical skills with supporting examples of using metrics in all aspects of the product lifecycle. Exceptional data analysis skills.  

·       Experience in developing object-oriented development frameworks within Agile/Scrum, and waterfall environments

·       Experience & working knowledge of Cloud Services

·       Experience managing budgets and conducting regular forecasting

·       Excellent presentation, verbal, written, interpersonal and listening skills

·       Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation

·       Strong collaboration skills to achieve business goals collectively across broad teams

·       Challenges the status quo, champions change and influences others to change

Must-haves:

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working, aka does not take themselves too seriously