lululemon

Asset Protection Specialist, Investigations

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

At lululemon China, we believe that integrity is cultural, not just procedural. Our approach to investigations is rooted in collaboration, fairness, and care—protecting our people and our brand through a foundation of trust and respectful partnership.

As part of our commitment to protecting people, property, and brand, this role leads investigative efforts across one of lululemon’s fastest-growing markets. China’s dynamic retail landscape, digital ecosystem, and our guest-centric culture demand an approach that is holistic, discreet, and informed by local nuance.

A day in the life:

Based in the Shanghai Store Support Center (SSC), the Asset Protection Specialist, Investigations will report to the Director of Asset Protection and Safety, China. This role is responsible for supporting the China retail business by actively investigating activities that result in fraud or serious breaches of company policy. The Specialist will lead investigations, drive awareness, and maintain systems to reduce loss.

Key Responsibilities:

• Execute New Store Openings & Projects: Support the AP operational readiness for all new store openings and special projects in China. Execute the installation and configuration of AP equipment, and ensure all security and loss prevention standards are correctly implemented according to plan.

• Deliver Engaging Training: Facilitate and deliver core Asset Protection training programs to store teams, empowering educators and leaders with the practical knowledge to manage daily risk and reduce loss.

• Support Program Rollouts & Maintenance: Actively support the implementation and ongoing maintenance of standardized AP programs, procedures, and technology systems in stores. Assist with store audits and provide hands-on guidance to ensure consistency and effectiveness.

• Provide Cross-Functional Support: Partner closely with Construction, Store Operations, and Visual Merchandising teams to provide AP support during project phases. Serve as a key point of contact for the field, collecting feedback and escalating issues to ensure operational plans are executed smoothly.

• Uphold Daily Operational Standards: Support stores in the consistent application of daily AP and safety routines, acting as a reliable resource for troubleshooting and reinforcing best practices.

Qualifications:

• Bachelor's Degree or equivalent combination of experience and education

• 1-3 years of professional experience; background in retail operations, customer service, security or a related support function

• Highly organized, detail orientated and reliable with the ability to manage multiple projects

Must haves:

• You are an executor and a supporter, passionate about translating plans into action and providing reliable, hands-on assistance to store teams.

• You are a practical problem-solver, adept at following procedures and providing clear guidance to ensure standards are met.

• You are an effective facilitator who enjoys teaching and empowering others through engaging training delivery.

• You are a collaborative team player who builds strong relationships and excels at providing cross-functional support to achieve shared goals.

• You are fluent in English and Mandarin, with the agility to support multiple projects and stores in a fast-paced, growth-oriented environment

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective