lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Senior Program Manager, China OSE

reports to

Director, Retail Operations, China

location

Shanghai, China

about OSE

Our Store Evolution (OSE) is a transformation project of our Retail Workforce Strategy with the objective to implement an evolved leadership structure and scalable org model that supports all types of educators, stores, markets, concepts, and strategies to provide greater clarity, connection, and consistency within our experience.

Job Summary

The Senior Manager, OSE PMO – China is accountable for the strategic leadership, governance, and end-to-end delivery of the Our Store Evolution (OSE) transformation in China. This role leads OSE as an enterprise-level program, overseeing multiple workstreams and partners to ensure scalable, sustainable organizational outcomes aligned with China business priorities and global Retail Workforce Strategy.

This role elevates OSE from execution-focused project management to senior program and change leadership, with accountability for multi-year planning, executive alignment, financial stewardship, and organizational adoption.

Key Responsibilities

Program Leadership & Strategy

• Lead OSE China as a strategic program, managing interconnected initiatives from initiation through stabilization and value realization.

• Define and maintain the program vision, roadmap, success metrics, milestones, and dependencies.

• Translate global OSE strategy into China-specific execution plans, considering market complexity, store formats, and growth trajectory.

• Ensure program outcomes support guest experience, workforce effectiveness, and commercial performance.

Governance & Executive Stakeholder Management

• Design and operate a strong program governance framework, including decision rights, escalation paths, and leadership forums.

• Partner with senior leaders and stakeholders to drive alignment, secure approvals, and manage strategic trade-offs.

• Deliver concise, insight-driven executive communications, highlighting progress, risks, mitigations, and decisions required.

Financial & Resource Management

• Own multi-year financial planning, including AOP guidance, funding models, and phasing.

• Manage program budget forecasting, tracking, and optimization across all OSE workstreams.

• Ensure effective deployment of internal and external resources to support delivery at scale.

Cross-Functional Execution

• Lead and influence cross-functional partners across Retail, P&C, Org Design, Compensation, Retail Planning & Analytics, Technology, Legal, and Learning, etc.

• Drive disciplined execution using enterprise program management methodologies.

• Actively manage dependencies, risks, and constraints across teams and initiatives.

Change Management & Transformation

• Develop and execute a holistic change management strategy spanning communication, engagement, training, and readiness.

• Partner with P&C and Learning to enable leaders and educators to operate successfully in the future state.

• Monitor adoption and performance post-launch; adjust approaches based on insights and analytics.

PMO Excellence & Ways of Working

• Establish OSE PMO standards, rhythms, tools, and best practices aligned with enterprise expectations.

• Maintain a centralized, transparent program knowledge hub (e.g., SharePoint).

• Drive continuous improvement through lessons learned, retrospectives, and performance insights.

Qualifications & Experience

• Preferred: 8–10+ years of progressive experience in program or project management.

• Proven track record delivering complex, multi-year transformation programs.

• Strong experience in organizational change, business transformation, org design, or workforce strategy.

• Demonstrated ability to influence senior leaders and lead without direct authority.

• High level of comfort operating in ambiguity and balancing strategic with operational demands.

• Strong financial and analytical capability.

• Experience in retail, consumer, or multi-site operational environments strongly preferred.

• Bachelor’s degree required; PMP or equivalent certification preferred.

• Fluent in English and Mandarin (spoken and written).

Leadership Attributes (Must Haves)

• Enterprise mindset with strong ownership and accountability

• Courageous, transparent communicator

• Trusted partner who builds alignment across functions

• Balances rigor and structure with adaptability and innovation

• Leads transformation with empathy, resilience, and people-first intent

additional notes
Authorization to work in China is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.