lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Daily Operations Lead

reports to

Daily Operations Manager

location

Shanghai

core responsibilities

·       Optimize the guest-facing process and related system, platform to improve the efficiency of floor operations and employee experience.

·       Maintain and run store value added service to further enhance guest experience. Ensure the program smooth operation in the store, and optimize based on feedback from guests and stores, e.g. hemming and repair program.

·       Work together with store design, construction and visual team, meet the needs of stores for material in floor operations, and provide a centralized solution.

·       Maintain the SOP and expand resources for third-party promotions to support store business, such as landlord events, bank or government subsidy activities.

·       Collaborate with cross-functional teams to ensure retail-friendly plans and executions, holding peers accountable for effective implementation.

·       Develop and maintain retail related SOP and regularly update it by identifying the insufficiency in operation flow.

·       Being a shining example of well behavior and high performance. Carry out additional projects and duties as required or requested.

qualifications

·       University graduates preferably in business, operations, or related discipline

·       Minimum 5 years of in retail industry or experience

·       Strong ability to work independently and cross-functionally

·       Resourceful and high level of initiative

·       Attention to detail

·       Strong communication and coordination skills

·       written and oral communications skill in both Mandarin and English

·       Proficient in Windows based software (Excel, Word, PowerPoint)

must haves

·       Thrives in a rapidly evolving environment and comfortable with ambiguity

·       Demonstrate the ability to multi-task and work under pressure

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness, and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working

additional notes
Authorization to work in China is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Supplement health and dental benefits, and mental health plans
• Paid time off
• Savings plan matching - Employee Stock Purchase Plan
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.