Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.
Key Responsibilities:
• Acting as business analyst for guest engagement system
• Find out best solution according to business roadmap and priority requirements
• Ongoing support for the incidents/errors and call out handling from stakeholder
• Analyze root cause of Issues with partners
• Be the front line of Technology department for business users in terms of store/guest engagement related activities such as project, change request, issue resolution
• Building stable systems for retail stores and guest engagement
• Perform project management which manage timeline, quality and budget by yourself
• Work closely with marketing owner to identify their data analysis needs, analyze and interpret the analytical results, and share the insights iteratively using good visualization
• Building relationships and collaborating with internal teams, external partners, and vendors to delivery projects successfully
• Explore and find business growth opportunities from data mining
Qualifications:
• Strong knowledge of retail system and guest engagement systems
• Ability to understand issues and system errors from a technical standpoint
• Experience in partnering with business users and other Technology team members to design and implement system
• Project/Vender management experience.
• Understanding/Experience Agile methodology and DevOps concept & its processes
• Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review
• With a strong sense of responsibilities and ownership
• Basic SQL Database/ Web Application / iOS Application knowledge, well use Python will be a plus
• Good communication skills
• Good team player and willingness to work under pressure
• Fluent written English