lululemon

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

A day in the life:

• Support SSC end users IT related issues and requirement by phone, email, chat and off-line communications with prompt response.
• Support lululemon China assets management and deployment.
• Response for infra and network troubleshooting.
• Document common problems and solutions, keep updating knowledge base resources.
• Manage office IT asset health check and regular refresh.
• Evaluate and leverage existing resources and tools to provide practical solutions and suggestions upon user special requirement.
• Support and ensure IT functions working smooth during company event or VIP meetings.
• Manage and support office related projects, understand the basic of networking and specifically infrastructure.
• Cooperate with other functional team to analyst issue details and problem trend for improving services or products.

Qualifications:

·       Ability to identify problematic areas in systems, processes and implement solutions in a timely manner.

·       Strong knowledge and skills on Windows, Mac OS, O365, Video Conference tool and Infrastructure related.

·       Experience on handling complex problem and provide resolution.

·       Experience working with 3^rd party support vendors.

·       Experience working in an international IT support environment.

·       Experience managing coordinated activities and working in cross-functional, team-first atmosphere.

·       PM qualities, including meeting facilitation, time management, organizational skills and ability to influence others.

Must haves:

·       Exceptional collaboration, listening, written and verbal communication skills

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness, and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.