HR Operations Support

Emplacement: China Mainland

État/Province/Ville: Shanghai

Ville: Shanghai

Unité commerciale: Store Support Centre (SSC)

Description et exigences

                                                                             

Job Description – HR Operations Support, lululemon

Who we are


lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.


About this team and role


The team

The P&C Operations group provides an elevated and truly global people experience that is powered by Digital. Enabling CoEs to deliver evolved capabilities by providing digital solutions, creating shared service delivery within P&C to streamline and improve response to people enquiries and operating through a Product-centric model, the Operations group allows CoEs to focus on strategy & design and supports Business Partners in providing strategic support across the organization.


Description & Requirements

Reporting to People Experience Center Lead, this role will be based in Shanghai and responsible for international markets including China, APAC and EMEA. 

 Job responsibilities include:

  • Responds to ticket enquiries from employees utilizing knowledge of lululemon's people systems, processes, and programs.
  • Collaborates with cross-team and cross-functional partners to resolve enquiries and co-create knowledge documentation.
  • Processes employee data changes within HRIS.
  • Administers P&C programs and processes.
  • Continually looks for opportunities to improve knowledge base content and processes and to clarify roles & responsibilities.
  • Trains and coaches new PEC team members.
  • Delivers on ad hoc assignments

Qualifications:

  • 1-2 yrs experience in a HR operations or customer service role.
  • Experience supporting the workforce with enquiries about people processes and systems.
  • Experience with Workday, Avature, Docebo and ServiceNow an asset.
  • Solid analytical and problem-solving skills.
  • Experience analyzing ticket data for trends and opportunities.
  • Strong attention to detail.
  • Well-honed interpersonal and communication skills (written and verbal).
  • Flexible and able to handle multiple priorities, using strong organizational and time management skills.
  • Take ownership and follow through on tasks.
  • Strong skills with Microsoft Office suite of applications.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.


Appliquer maintenant

Nous ne contacterons que les candidats retenus. Nous vous remercions avec notre profonde reconnaissance pour l’intérêt que vous nous portez. lululemon souscrit au principe de l’équité en matière d’emploi. Les décisions d’embauche sont basées sur le mérite et les besoins de l’entreprise ; et non sur la race, la couleur, la croyance, l’âge, le sexe, le genre, l’orientation sexuelle, l’origine nationale, la religion, l’état familial, la condition médicale, le handicap physique ou mental, le service militaire, la grossesse, l’accouchement et les conditions médicales connexes ou tout autre motif protégé par les lois et les ordonnances fédérales, provinciales ou de l’état, et locales. Des aménagements raisonnables sont offerts aux personnes admissibles souffrant d’un handicap, sur demande. La politique d’équité en matière d’emploi s’applique à toutes les pratiques relatives au recrutement et à l’embauche, à la rémunération, aux avantages sociaux, à la discipline, aux transferts, à la cessation d’emploi et à toutes les autres modalités et conditions d’emploi. Bien que l’équipe de direction soit principalement responsable de la mise en œuvre des politiques d’équité en matière d’emploi de lululemon, vous partagez également la responsabilité de vous assurer que par vos actions personnelles les politiques sont respectées.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.