lululemon

Job Description – HR Operations Support, lululemon

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team and role

The team

The P&C Operations group provides an elevated and truly global people experience that is powered by Digital. Enabling CoEs to deliver evolved capabilities by providing digital solutions, creating shared service delivery within P&C to streamline and improve response to people enquiries and operating through a Product-centric model, the Operations group allows CoEs to focus on strategy & design and supports Business Partners in providing strategic support across the organization.

Description & Requirements

Reporting to People Experience Center Lead, this role will be based in Shanghai and responsible for international markets including China, APAC and EMEA. 

 Job responsibilities include:

• Responds to ticket enquiries from employees utilizing knowledge of lululemon's people systems, processes, and programs.
• Collaborates with cross-team and cross-functional partners to resolve enquiries and co-create knowledge documentation.
• Processes employee data changes within HRIS.
• Administers P&C programs and processes.
• Continually looks for opportunities to improve knowledge base content and processes and to clarify roles & responsibilities.
• Trains and coaches new PEC team members.
• Delivers on ad hoc assignments

Qualifications:

• 1-2 yrs experience in a HR operations or customer service role.
• Experience supporting the workforce with enquiries about people processes and systems.
• Experience with Workday, Avature, Docebo and ServiceNow an asset.
• Solid analytical and problem-solving skills.
• Experience analyzing ticket data for trends and opportunities.
• Strong attention to detail.
• Well-honed interpersonal and communication skills (written and verbal).
• Flexible and able to handle multiple priorities, using strong organizational and time management skills.
• Take ownership and follow through on tasks.
• Strong skills with Microsoft Office suite of applications.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.