lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Senior Manager, Retail Optimization

reports to

Director, Retail Operations, China

location

Shanghai, China

about this team

As part of Retail Operations team, the Retail Optimization team has strong connection with the retail teams, always passionate to support stores, and the best in the world to complete complex projects by prioritizing, simplifying, aligning, communicating across SSC functional partners.

core responsibilities

•         Develop and map out China retail stores Omni strategy and plans, partnering with other key functions such as EC, CRM, Technology to ensure the design and outcome is comprehensive and suits the best for our business and goals.

•         Continuous to improve the in-store experience by partnering with Digital, CRM and Technology; Prioritize and implement digital omni-initiatives to increase the store operations efficiency, enhance omni guest engagement and experience.

•         Ensure the Omni and Retail Experience Programs are well designed and received by retail teams through strategic thinking and good deployment.

•         Monitor and analyze the Omni & In-store experience performance by OKRs on regular basis, keep following the market/global trend to optimize the necessaries.

•         Work closely with Retail and Retail Operations team to activate the Retail Calendar in coordination of commercial/product events, Marketing campaigns/events, retail NSOs/Initiatives, etc. to ensure the activation is appropriately aligned with the business objectives and retail operations effectiveness.

•         Drive and advocate for retail teams regarding of commercial-driven events, analyze or participate with other internal/external peers for specific performance review, to keep the retail performance on tracking and maximized.

qualifications

•         10+ years previous experience in retail and/or FMCG industry

•         Resourceful, accountable, flexible, and a high level of initiative

•         Strong Biz acumen and analytical skills

•         Fluent in English and Chinese

•         Proficient in MS Office

must haves

•         Acknowledge the presence of choice in every moment and take personal responsibility for your life.

•         Possess an entrepreneurial spirit and continuously innovate to achieve great results.

•         Communicate with honesty and kindness and create the space for others to do the same.

•         Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

•         Foster connection by putting people first and building trusting relationships.

•         Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in China is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Supplement health and dental benefits, and mental health plans
• Paid time off
• Savings plan matching - Employee Stock Purchase Plan
• Generous employee discount
• Extensive catalog of development course offerings

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In Person

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.

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