lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Retail Operations Director, China 

reports to

Head of Retail, China

location

Shanghai, China

core responsibilities

1. Store Operational Excellence 

• SOPs: 

- Establish, execute, and monitor policies and procedures in accordance with company guidelines, maintain the consistency cross regions and stores. 

- Improve store productivity by defining and reinforcing efficient operational standards/best practices to be applied within stores areas, i.e. Cashwrap, fitting room, back of house, etc. 

• Tools / Tech: 

- Leverage and launch industry best practices and new technology / tolls to Improve stores’ productivity. 

- Product Executions:

- Partner with Merchandising and Market teams on developing and delivering Product Knowledge training to stores.  

- Coordinate with Product team, Regional Manager, Store Manager to facilitate the inventories movement across region by supporting stores in ensuring the accurate & timely processing of pullbacks, retickets, mark-downs and shipments. ores.  

2. NSO

• As a PMO, partner with store development team in overseeing all aspects of new store openings including store build out, local marketing efforts, operational procedures, store set-up, and overall customer experience, to ensure all NSO projects are on the track. 

3. Labor / Productivity Optimization: 

• Tracking store labor productivity through analysis and train store managers on scheduling based on the sales, traffic, etc. to improve the store efficiency. 

4. Communications: 

• Create & execute a strategy for effective store communications to ensure that both store and SSC employees are involved & updated regularly.

• Coordinate with SSC key functions to deliver commercial and store operation decisions to store so that the events and activities are effectively executed. 

5. Omni Channel: 

• Prioritize and Implement digital omni initiatives to increase the store operations efficiency, enhance omni guest engagement and experience.

• Closely work with Ecom/digital team, to create store SOPs to empower store team, provide seamless omni shopping experience. 

qualifications

• Ability to independently identify and capitalize on business opportunities, an agile self-starter, results-orientated, and able to deal with ambiguity.

• Proven track record of leading cross-functional teams and complicated projects.

• Ability to influence across the organization, including global and local, front line team, as well as senior management.

• Strong analytical and research skills combined with sound business judgment. Pay attention to details. 

• Effective interpersonal and communication skills with SSC and store management. High level proficiency in both written and verbal English.  

• High proficiency in business acumen. 

• Strong experience in the store operations and customer service functions

• Bachelor’s degree or above 

• 10+ years of experience in retail, 5+ years in managing role

must haves

• Proven work ethic with utmost integrity

• Desire to excel and succeed

• Actively live and breathe the lululemon culture and lifestyle

• Self-awareness, with a desire for constant self-improvement (goal –oriented)

• Entrepreneurial spirit and an egoless nature

• Self-motivated, passionate, empathetic, approachable

• Outgoing, energetic, upbeat and Fun

additional notes

Authorization to work in China is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

Supplement health and dental benefits, and mental health plans

Paid time off

Savings plan matching - Employee Stock Purchase Plan

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive catalog of development course offerings

People networks, mentorship programs, and leadership series (to name a few)

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.   

#LI-Onsite

#LI-SF1