Ubicación: China Mainland
Estado/Provincia/Ciudad: Shanghai
Ciudad: Shanghai
Sectores Empresarial: Store Support Centre (SSC)
Product Operations Manager
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
position
Product Operations Manager
reports to
Senior Manager, Retail Store Operations
location
Shanghai
about this team
• Function as a liaison between the SSC and stores by influencing and supporting product strategies and tactics for cross-functional partners and retail
• Responsible for product go-to-store process optimization at the SSC and store level
• Support the daily Product-related Retail Operations between Retail Team and SSC, in delivering operationally sound communication, process updates and implementation
• Build up and coordinate the smooth communication process between SSC Product team and Retail Team
core responsibilities
• Lead and participate in cross functional working groups to ensure that the product needs of the stores are considered and included in execution of any communication, project or initiative
• Identify areas for cross functional collaboration with local/global SSC Partners to drive/consult around new product operations processes alongside refining existing processes. Execute change to remove work from stores and optimize processes
• Provide options and impacts to cross functional stakeholders and decision makers with clear recommendations
• Develop communication strategies to support implementation/roll out of product operations projects/initiatives in stores
• Enroll stores in change & updates within Product Operations
• Facilitate follow-up support and feedback collection on communication, projects and initiatives
• Escalate and drive the solutions of in the moment/urgent product operational issues that impact stores
qualifications
• Fluency in Mandarin and English (written and spoken)
• 8 plus years work experience, preferably within a retail environment
• Ability to understand and solve complex problems
• Program management skills, comfortable coordinating with multiple cross-functional stakeholders across time zones
• Solid Microsoft Excel and PowerPoint skills, confident in analyzing and interpreting data
• Entrepreneurial spirit, proactive can-do attitude, attention to detail
• A strong mix of creative and analytical capabilities in combination with a hands-on attitude to get things done
• Proven track record of leading multiple, complex tasks simultaneously
• Ability to adequately prioritize to improve business impact in a fast-paced environment
• Excellent soft skills with a teamwork mentality, and the ability to work independently and collaboratively
must haves
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in China is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
• Supplement health and dental benefits, and mental health plans• Paid time off• Savings plan matching - Employee Stock Purchase Plan• Generous employee discount• Fitness & yoga classes• Parenthood top-up• Extensive catalog of development course offerings• People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.
#LI-Onsite #LI-MF1
Solo se contactará a los candidatos(as) bajo consideración. Por favor, acepta nuestro mayor agradecimiento por tu interés. lululemon es un empleador que ofrece igualdad en oportunidades de empleo. Las decisiones de empleo se basan en el mérito y las necesidades comerciales, y no en la raza, el color, el credo, la edad, el sexo, el género, la orientación sexual, el origen nacional, la religión, el estado civil, la condición médica, la discapacidad física o mental, el servicio militar, el embarazo o el parto y condiciones médicas relacionadas o cualquier otra clasificación protegida por leyes y ordenanzas federales, estatales o provinciales y locales. Hay servicios de adaptacion razonables disponibles para personas calificadas con discapacidades, previas a solicitud. Esta póliza de Igualdad de oportunidades de empleo se aplica a todas las prácticas relacionadas con el reclutamiento y la contratación, la compensación, los beneficios, la disciplina, la transferencia, la terminación y todos los demás términos y condiciones de empleo. Mientras la gerencia es principalmente responsable de asegurar que se implementen las pólizas de igualdad de oportunidades de empleo de lululemon, usted comparte la responsabilidad de garantizar que, mediante sus acciones personales, las pólizas sean efectivas.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.