People Analytics & Support Partner

Location: China Mainland

State/Province/City: Shanghai

City: Shanghai

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who we are 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Scope of Work/ Key Responsibilities

  • Fulfill Tier 1 Tickets- Hiring/ Onboarding, Personal Information Changes
  • Tier 2 Ticket Escalations/ Troubleshooting
  • Hire Integration Fail resolution
  • Reporting, aggregate metrics
  • Current state reporting and analytics needs assessment
  • Stakeholder management
  • Tech team partnership
  • Data Strategy input and development

Key Skillsets Required

  • Familiarity with Hiring processes
  • Experience supporting the workforce with enquiries
  • Solid analytical and problem-solving skills
  • Detail-oriented
  • Strong interpersonal and communication skills
  • Nice to have but not needed: Workday, Avature, ServiceNow experience
  • Familiarity with Hiring processes
  • Ability to track and report high volume, repeat issues
  • Solid analytical and problem-solving skills
  • Detail-oriented
  • Strong interpersonal and communication skills
  • Nice to have but not needed: Avature configuration experience
  • Familiarity with Hiring processes
  • Advanced Excel Skills
  • Intermediate skills in Power BI
  • Systems thinking ability
  • People Analytics domain knowledge
  • Exceptional analytical skills, problem-solving skills, creativity
  • Familiarity with basic recruitment metrics, analytics techniques
  • Strong background in mathematics
  • Nice to have: Strategic Data Strategy experience, project mgt experience
  • Nice to have but not needed: Workday, Avature experience

Apply Now

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.