Location: China Mainland
State/Province/City: Shanghai
City: Shanghai
Business Unit: Store Support Centre (SSC)
Ecommerce Operations Manager (JD store), China
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
position
Ecommerce Operations Manager (JD store), China
reports to
Marketplace Director, China
location
Shanghai, China
core responsibilities
The main responsibility of this role is to oversee day-to-day operations of JD store and collaborate closely with cross functional partners to execute the online strategy and campaigns that can boost the EC growth.
- Work closely with the online business leader to oversee all aspects of day-to-day operations including seasonal product launches, campaign launches and execution, content management, traffic, consumers and member management, business performance analysis & review and order fulfilment
- Be the main point of contact (both internally and external including Platform and TP) for all day-to-day business activities
- Work closely with the brand marketing team to ensure cohesive storytelling is in place for all campaigns across all channels
- Serve as ecommerce point person for logistics, warehouse and finance. Liaise with cross functional teams to implement changes to our online stores in alignment with lululemon’s strategic goal
- Responsible for generating and analyzing weekly and monthly business performance reports
- Partner with vendor to identify opportunities and initiate improvements to site operations and user experience
- Provide leadership and innovative thinking to the analysis of industry trends, interesting initiatives, member behaviors and competitors’ best practices
qualifications
- Experience in e-commerce operations
- Familiar with JD POP business
- Expertise in loyalty techniques and cross-channel analytics and measurement
- Possess strong business acumen and commercial thinking
- Experienced multi-tasker who thrives under pressure
- Proven leadership ability
- Proven relationship management experience
- Excellent communication skills – verbal and written
- Proven organizational and time management skills
- Proficiency with the Microsoft Office suite, with advanced excel skills
must haves
- Proven work ethic with utmost integrity
- Desire to excel and succeed
- Actively live and breathe the lululemon culture and lifestyle
- Self-awareness, with a desire for constant self-improvement (goal –oriented)
- Entrepreneurial spirit and an egoless nature
- Self-motivated, passionate, empathetic, approachable
- Outgoing, energetic, upbeat and Fun
additional notes
Authorization to work in China is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Supplement health and dental benefits, and mental health plans
Paid time off
Savings plan matching - Employee Stock Purchase Plan
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
workplace arrangement
Hybrid
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
#LI-Onsite
#LI-SF1
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.