lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Ecommerce Operations Manager (JD store), China

reports to

Marketplace Director, China

location

Shanghai, China

core responsibilities

The main responsibility of this role is to oversee day-to-day operations of JD store and collaborate closely with cross functional partners to execute the online strategy and campaigns that can boost the EC growth.

- Work closely with the online business leader to oversee all aspects of day-to-day operations including seasonal product launches, campaign launches and execution, content management, traffic, consumers and member management, business performance analysis & review and order fulfilment

- Be the main point of contact (both internally and external including Platform and TP) for all day-to-day business activities

- Work closely with the brand marketing team to ensure cohesive storytelling is in place for all campaigns across all channels

- Serve as ecommerce point person for logistics, warehouse and finance. Liaise with cross functional teams to implement changes to our online stores in alignment with lululemon’s strategic goal

- Responsible for generating and analyzing weekly and monthly business performance reports

- Partner with vendor to identify opportunities and initiate improvements to site operations and user experience

- Provide leadership and innovative thinking to the analysis of industry trends, interesting initiatives, member behaviors and competitors’ best practices

qualifications

- Experience in e-commerce operations

- Familiar with JD POP business

- Expertise in loyalty techniques and cross-channel analytics and measurement

- Possess strong business acumen and commercial thinking

- Experienced multi-tasker who thrives under pressure

- Proven leadership ability

- Proven relationship management experience

- Excellent communication skills – verbal and written

- Proven organizational and time management skills

- Proficiency with the Microsoft Office suite, with advanced excel skills

must haves

- Proven work ethic with utmost integrity

- Desire to excel and succeed

- Actively live and breathe the lululemon culture and lifestyle

- Self-awareness, with a desire for constant self-improvement (goal –oriented)

- Entrepreneurial spirit and an egoless nature

- Self-motivated, passionate, empathetic, approachable

- Outgoing, energetic, upbeat and Fun

additional notes

Authorization to work in China is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

Supplement health and dental benefits, and mental health plans

Paid time off

Savings plan matching - Employee Stock Purchase Plan

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive catalog of development course offerings

People networks, mentorship programs, and leadership series (to name a few)

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.   

 #LI-Onsite

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