GEC Digital Team Lead, Team Management

Location: China Mainland

State/Province/City: Shanghai

City: Shanghai

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

說明與要求

who we are 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. 

 

core responsibilities  

  • 团队管理
    • 负责lululemon GEC Inhouse团队的日常管理，指导educator团队通过在线聊天工具为客人提供优质的线上服务，和客人建立长期的联结。
    • 通过建立高效的管理模式，提升团队的服务和销售能力，对团队的服务和销售指标负责。
    • 建立良好的 团队氛围，通过鼓励、培训、激励团队员工来创造高效的团队，关注并培养团队员工，注重员工的长期发展。
    • 监控团队核心指标，能与产品、运营、技术等多方团队合作，推动流程优化落地，提升指标达成。
  • 用户体验提升
    • 和相关的支持团队配合，不断发现和完善GEC团队运行过程中的问题，保障团队稳定、高效运转。
    • 结合客人的需求和业务实际情况，制定客人导向的服务策略，提升消费者体验和购物满意度。
    • 对GEC团队的服务和销售数据进行分析，并调整相应的服务策略，优化人力安排。

 

qualifications 

  • 本科及以上
  • 3年以上客服团队管理经验
  • 中英文流利，可作为工作语言
  • 具备服务意识，对电商消费者需求敏感
  • 卓越的表达能力，能有效跨部门沟通，以及良好的抗压性
  • 有一定数据分析能力
  • 有企微管理经验 或 电商相关经验者优先


must haves 

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life. 
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.  
  • Communicate with honesty and kindness and create the space for others to do the same.  
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.  
  • Foster connection by putting people first and building trusting relationships.  
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.  

 

compensation and benefits package  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

  • Extended health and dental benefits, and mental health plans  
  • Paid time off  
  • Savings and retirement plan matching  
  • Generous employee discount  
  • Fitness & yoga classes  
  • Parenthood top-up  
  • Extensive catalog of development course offerings  
  • People networks, mentorship programs, and leadership series (to name a few)  

 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 

 

 
workplace arrangement 


In-Person 

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.   


#LI-Onsite 

#LI-AY1

立即應徵

我們只會聯絡可能適合的應徵者。由於您對我們職位的興趣，請接受我們最深切的感謝，lululemon 是一個平等就業機會的僱主。雇用與否根據績效和業務需求來決定，而非種族、膚色、信念、年齡、性別、性取向、國籍、宗教、婚姻狀況、醫療狀況、身體或精神殘疾、軍事服務、懷孕、分娩以及相關醫療狀況，或任何其他受聯邦、州或省和地方法律和法令保護的分類。符合條件的殘疾人士經要求可提供合理協助。《平等就業機會政策》適用於所有與招募和雇用、薪資、福利、紀律、調動、解僱和所有其它雇用條款和條件有關的做法。雖然管理層主要負責確保 lululemon 實施平等就業機會政策，但您有責任透過個人行動保証這些政策是有效的。

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.