lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Retail Operations Specialist, Openings & Optimization

reports to

Manager, Openings & Optimizations

location

Shanghai, China

core responsibilities

•                     Create standardization to ensure NSO process is repeatable and efficient

•                     Align with Store Development on deliverables and key milestone dates

•                     Coach and train store team on store operational procedures

•                     Responsible or NSO operational setup, including new store email, cash delivery arrangement, cash advance, procurement (turnover kit and mannequins), back of house strategy, site assessments, and turnover

•                     Build and maintain our internal intranet (Youlu) NSO page for clear communication for Store Managers and store team and increate business efficiency

•                     Manage store listing (lululemon official website in Asia and google) for all stores and list new NSOs

•                     Coordinate Store calls (kickoff, weekly, turnover, etc.)

•                     Facilitate two-way communications by acting as the go-to person between the SSC and stores to follow up with action executions and seek feedback

qualifications

•                     University graduates preferably in business, operations, or related discipline

•                     Minimum 2 year of in retail and/or FMCG industry or experience as a Key Leader

•                     Proven ability to multi-task and meet deadlines while operating under tight time constraints

•                     Resourceful and a high level of initiative

•                     Motivated self-starter with highly collaborative attitude

•                     Excellent written an oral communications skill in both Mandarin and English

•                     Proficient in Windows based software (Excel, Word, PowerPoint)

•                     Ability to travel including overnight as required

must haves

•                     Acknowledge the presence of choice in every moment and take personal responsibility for your life.

•                     Possess an entrepreneurial spirit and continuously innovate to achieve great results.

•                     Communicate with honesty and kindness and create the space for others to do the same.

•                     Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

•                     Foster connection by putting people first and building trusting relationships.

•                     Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in China is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program and equity offerings, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Supplement health and dental benefits, and mental health plans
• Paid time off
• Savings plan matching - Employee Stock Purchase Plan
• Generous employee discount
• Extensive catalog of development course offerings

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In Person

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.

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