lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Guest Insights Analytics Manager

reports to

Director, Guest Development

location

Shanghai

about this team

Guest development team takes full responsibility to guest data analytics & guest communications.  We are seeking an experienced Guest Insights Analytics Manager to build and lead our guest analytics, develop and optimize analytical framework, generate profound guest insight.  The ideal candidate is a natural communicator who can translate complex data into compelling business narratives, serve as the data analytical hub for CRM/Guest Development team.

core responsibilities

• Guest Data analytics:
  • Manage and respond to daily ad-hoc data requests, translate guest insight requests into data brief, briefing SQL agency and Data tech team to execute, ensure accurate high-quality deliverables, with clear timeline and efficiency. 
  • Leverage analytics to uncover guest behavior, predict growth forecast, and identify growth opportunities. Use these insights to optimize segmentation, membership program, and retention strategies. 
  • Build and continuously optimize CRM analytics, including guest lifecycle tracking, segmentation performance, guest dashboards, and campaign measurement standards, etc.
  • Continuously improve data process, reporting efficiency, and analytical methodologies.
• Guest Insights storytelling & Reporting:
  • Translate guest data and campaign results into clear, persuasive narratives. Deliver story-telling reports that highlight guest insights, performance and strategic recommendations. 
  • Serve as the data analytical hub for CRM/Guest Development team. Proactively identify guest development growth opportunities.
• Cross-Functional Collaboration:.
  • Partner with cross-functional teams (e.g., Marketing, Digital, Retail) to ensure data-driven insights are effectively translated into business actions.

qualifications

• Bachelor’s degree or above with major in quantitative degree (Mathematics, Statistics, Data Science) is preferred
• 8+ years of experience in CRM, customer analytics, or data insights roles, Retail industry is preferred.
• Strong business acumen with deep expertise in CRM analytics frameworks, forecast, and presentation reporting structures from the ground up.
• Demonstrated strength in data insights interpretation, cross-functional communication and interpersonal skills, with a proven ability to align, and mobilize diverse stakeholders. 
• Fluency in English and Mandarin (written and spoken) is required
• Strong problem-solving skills and ability to manage multiple tasks
• Team player with a collaborative mindset and proactive working attitude

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes
Authorization to work in China is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Supplement health and dental benefits, and mental health plans
• Paid time off
• Savings plan matching - Employee Stock Purchase Plan
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.