lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

position

Guest Communication Specialist

reports to

Guest Communication Manager

location

Shanghai

about this team

The lululemon Guest Development team is mandated to cultivate deep, lifelong relationships with guests by delivering personalized, data-informed experiences across every touchpoint. Their core goals are to increase guest lifetime value and long-term brand loyalty by blending relevance with the brand’s ethos of connection and well-being.

core responsibilities

• Guest Communication Calendar Integration & Agency Briefing

Support the Guest Communication Manager integrating the communication calendar based on strategy and plan, and brief agencies to drive execution.

• Communication Content Planning & Execution

Partner with internal cross-functional teams and external agencies to gather inputs, brief, align, and produce guest-facing content. Build strong product knowledge to elevate content quality. Work closely with the retail team to ensure WeCom execution under the manager’s guidance.

• Communication Results Tracking & Optimization

Track results after each communication approach and provide data to support the manager in optimizing performance

qualifications

• Bachelor’s degree or above with major in business-related is preferred
• 3+ years working experience in CRM or guest communication, Private domain operation or WeCom operation experience is preferred
• Meticulous attention to detail with the ability to manage multiple tasks responsibly
• Creative mindset and proactive problem-solving attitude, curious about the latest trends/best practices in guest communication
• Skilled in both written and spoken English and Chinese Mandarin
• Proficient in MS Office and good presentation skills

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create space others to do the same. 
• Leading with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working; aka doesn’t take yourself too seriously. 

additional notes

Authorization to work in China is required for this role. 

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our total rewards offering, you will receive competitive base pay and permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Supplement health and dental benefits, and mental health plans
• Paid time off
• Savings plan matching - Employee Stock Purchase Plan
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.