Location: China Mainland
State/Province/City: Shanghai
City: Shanghai
Business Unit: Store Support Centre (SSC)
Senior Manager, Ecommerce Operation, Own Channel
Description & Requirements
Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and
philosophy of yoga informs our overall purpose to elevate the world through the power of
practice. We are proud to be a growing global company with locations all around the world, from
Vancouver to Shanghai, and places in between. We owe our success to our innovative product,
our emphasis on our stores, our commitment to our people, and the incredible connections we
get to make in every community we are in.
About This Team
The role of Senior Manager, Ecommerce Operation, Own Channel will be based at lululemon’s China Store Support
Center (SSC) in Shanghai, dedicated to the long-term development and growth of lululemon in China.
A day in the life:
Senior manager, Ecommerce operations – own channel will be a key member of lululemon China
Ecommerce team, overseeing the operations for own channel including .cn site, Wecaht store,
Mini-program store, which is the most important business growth engine and digital asset for
lululemon China Ecommerce channel.
Responsible for China Ecommerce own channel P&L, driving top line sales and managing costs
while delivering both best in the world product and digital experience to our guests.
Be pivotal in seeing our strategic initiatives come to life online and across platforms of own
channel. Be the key driver in creating and driving the 1-3 years strategic vision for growing
lululemon China’s private domain Ecommerce business.
Support China Omni-channel initiatives and lead Ecommerce’s integration with offline retail stores.
Work with internal teams (marketing, teachnology, product, retail, fulfilment) to implement
strategies and deliver continuous improvement of the end to end guest experience across our
own channel’s different platforms.
Responsible for managing the strategy, planning, analytics, and optimization of each own
channel’s platform.
Key Responsibilities and Accountabilities:
• Deliver China Ecommerce own channel business target.
• Manage the day-to-day operations of own channel operation team to ensure excellent
guest experience and satisfaction, adherence to standard operating procedures, and high
efficienct completion of tasks.
• Oversee day-to-day operations and seek improvement opportunities with front end (PDP
content management, site performance and etc) and back end (fulfillment, customer service
and etc) operations.
• Partner with UI/UX designer, creative & digital marketing, technology teams to prioritize
features, analyze data, and ensure requirements are effectively captured in final design.
• Manage Omni-channel initiatives such as virtual shelf, buy online ship/pick from store and
etc.
• Leverage data and analytics to track site performance and recommend changes as needed.
• Make decision and solve problems by analyzing information and evaluating results to
optimize guest experience.
• Collaborate with technology team on system functionality as well as system improvements.
Qualifications:
? Minimum 12+ years expererience in Ecommerce operations and 2+ years own channel
management.
? Deep understanding of DTC private domain, a highly-analytics mindset, and extenstive
knowledge of the technical levers, processes, and trading actions that can be harnessed to
deliver both top-line revenue growth as well tight control of costs to deliver maximum
contribution to China Ecommerce P&L
? Experience across both front and back end operations with deep expertise.
? Familiar with Wechat eco-system operations and Ecommerce business model.
? Project management experience and strong organizational skills with ability to prioritize
workloads.
? Strong collaboration skills and experience building relationships across departments.
? Experience in apparel or sportwear preferred
Must haves:
? A confident and persuasive presenter in both in English and Chinese
? Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
? Foster connection by putting people first and building trusting relationship.
? Entrepreneurial spirit coupled with the creativity to think outside the box
? The ability to remain composed and lead a team through any and all scenarios
? Excellent organizational skills: the ability to manage multiple ongoing projects under
dynamic circumstances
? A high EQ: the ability to manage a wide range of relationships, internal and external from
many different cultural backgrounds
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.