Location: China Mainland
State/Province/City: Shanghai
City: 上海
Business Unit: Store
门店经理，上海新店
Description & Requirements
门店经理
我们是谁
lululemon 是一家创新型运动服饰公司，产品覆盖瑜伽、跑步、训练及其他运动领域。我们在技术面料与功能设计方面达到了市场领先水平，打造出一系列变革型产品和体验，助力人们运动、成长、建立联结和追求健康。我们的成功离不开我们的优质产品、对门店的重视、对人员的承诺、以及与所在各个社区建立卓越的联结。作为一家公司，我们专注于创造积极的改变，从而创建更加健康和繁荣的未来。这尤其包括为我们的人员创造一个公平、包容和注重成长的环境。
薪资之外的待遇（福利和优惠）
lululemon 关心员工的全面发展（身体、心灵和精神）并为之付出努力。我们的总奖励计划旨在支持员工实现目标，并专注于自己喜爱的事情。除了具有竞争力的基本工资和基于团队的奖金计划以外，我们还提供带薪休假、丰厚的员工折扣、健身/瑜伽课程、育婴补假计划以及个人和职业发展计划。
注意：这些福利和优惠的获得情况可能取决于你的所在地和雇佣类型，并可能有一定的资格要求。在法律法规和公司政策允许的情况下，公司保留不经另行提前通知随时更改全部或部分福利和优惠的权利。
职位概述
门店经理负责零售店运营的方方面面，确保门店的各个区域都有序运作并提供卓越的客人体验。门店经理负责培养团队能力，以推动战略实施，并取得良好的经营业绩。该职位负责管理人才招聘策略、员工的持续发展及其在社区内的成长。
核心职责
领导力和人员管理
根据关键指标和计划确立门店的愿景，并确保愿景传达给所有团队成员。欢迎和赞美差异，建立由拥有不同经验、背景和技能的团队成员组成的多元化团队，营造一个互相尊重和包容的团队环境和文化，确保为团队成员和客人提供充满支持性和互动性的愉悦体验。管理门店的招聘流程（包括招聘、选拔和入职），确保着眼于 IDEA（包容、多样、公正和行动）和 lululemon 的其他优先事项。为所有团队成员提供直接反馈、指导、辅导和职业路径引导，始终如一地为他们的持续学习和发展提供平等支持。记录工作表现，以支持和促进团队成员的职业发展和个人成长。根据人力需求、可工作时间和预算制定团队成员的排班表。解决各种员工关系问题，包括知道何时应与人力资源部合作以采取适当的行动。
客人体验和社区
为团队成员提供支持（例如，以身作则或提供指导），确保提供卓越的客人体验，包括评估客人需求，提供对产品技术特点的教育，支持店内交易和全渠道计划。在门店销售区积极发挥领导作用，以评估并满足业务、团队和客人的需求。解决出现的问题，包括客人反映的问题和紧急请求。与大使、热汗领导者及其他外部合作伙伴建立并维持当地关系，确定该如何与团队成员和客人建立关系，并为此进行选择、培训和提供协助，并寻求与不同的社区资源和计划进行接洽。
与他人合作
与店内和所在区域的所有团队成员建立互相支持和富有成效的关系。与店内团队成员合作，珍视客人的时间，确保提供卓越的客人体验，并为门店运营提供支持。就产品反馈、社区和转化率相关事项进行跨门店或跨地区合作（例如，与门店支持中心或区域经理进行地区和区域电话会议）。
运营
根据策略、预算和人力情况为门店制定并执行高层面的季度和年度计划（包括招聘和培训/发展）。根据目标（销售额、预算等）管理整个门店的盈亏情况。管理楼面覆盖计划并制定决策，以提高楼面的运营效率。了解并遵守人员安全政策，工作时遵守适用的政策、程序、和法律法规，以保持安全的工作环境。
预算责任：
负责管理可控预算、工时和年度销售计划目标
人员管理：
这是一个领导职位，直接负责管理所有门店员工（可以将一些管理工作委派给他人）
能力素质要求
- 包容和多元：创造/培养包容的环境，重视/赞美差异
- 诚信/诚实：行事要诚实、公正和合乎道德
- 领导力：渴望且有能力去领导、影响和启发他人；在工作中激励、发展、赋能其他人员，为他们提供指导
- 决策制定：运用逻辑和推理来评估替代方案，做出有效和及时的决策
- 适应性/敏捷性：能够容忍不确定性和模糊性，能够在快节奏的环境中根据需要调整优先事项
- 团队建设：建立并发展优秀的团队，以实现杰出的成就；鼓励团队成员积极做贡献和表达不同的观点
- 战略思维：制定契合公司愿景和价值观的战略，以实现目标/愿景/使命；从大局考虑决策的影响
- 韧性：坚持不懈；从挫折中迅速恢复
- 变更管理领导力：能够领导他人顺利度过充满变动和不确定性的时期
- 商业敏锐度：能够快速了解和处理业务信息（例如盈亏报表、预算和销售预测、零售策略和方法）
职位要求
资格标准
- 在指定门店所属的司法管辖区内有合法的工作权利，或者愿意在必要时到国外工作（前提是工作许可证/签证由公司代为办理）。
可工作时间
- 愿意根据业务需要灵活、合理地安排工作时间。
其他意愿要求
- 愿意参与团队合作，也能独立或独自完成工作
- 愿意在上班时间在门店内四处查看，以便为客人提供帮助并完成工作
相关经验
- 三年人员管理经验
职位加分要求（即最好具备；非必需要求）
- 教育背景：大专或以上学历。
- 经验：3 年零售或销售管理经验。
- 语言：英语口语流利
经理会联系成功进入面试环节的应聘者。请注意，如果应聘者或员工认为自己需要合理的便利安排来履行职位的基本职责，可在我们安排面试时与经理讨论这个问题。
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.
Core Responsibilities of the Job
Leadership and People Management
Establish a vision for the store, based on key metrics and initiatives, and ensure all team members are connected and informed. Create and foster a respectful and inclusive team environment and culture with various experiences, backgrounds, and skillsets by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests. Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities. Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance. Create performance documentation to support growth reinforce the career and personal growth of your team. Plan and prepare team member schedule according to labour requirements, availability, and budget considerations. Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
Guest Experience and Community
Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs. Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Address emergent issues, including guest escalations and emergency requests. Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team and seeking to engage with diverse community resources and programs.
Working with Others
Establish supportive and productive relationships with all team members in-store and within region. Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations. Collaborate across stores or regions (e.g., regional and area calls with store service center [SSC] partners, with Regional Managers) on topics such as product feedback, community, and conversion.
Operations
Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labor (including recruiting and training/development). Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.). Manage floor plan and make decisions to drive efficiency and effectiveness of floor operations. Understand and adhere to people safety policies, perfprm work in accordance with applicable policies, procedures, and laws or regulations and procedures to maintain a safe work environment.
Budget Responsibility:
Accountable for controllable budget; labor hours; annual sales plan target
People Management:
Leadership role directly responsible for all store employees (may delegate some aspects of management)
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
- Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
- Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
- Resilience: Remains persistent; recovers quickly from setbacks
- Change Management Leadership: Leads others through all phases of change processes and uncertainty
- Business Acumen: Be able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
Job Requirements
Eligibility
- Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary (provided that work permit/visa will be sponsored by the Company).
Availability
- Willing to work a flexible and reasonable schedule according to the needs of the business.
Other Willingness Requirements
- Willing to work as part of a team and also complete work independently or alone
- Willing to move through a store for most of a shift to help guests and accomplish work
Experience
- 3 years people management experience
Job Assets (i.e., nice to have; not required)
- Education: College diploma, equivalent, or above.
- Experience: 3 years retail or sales specific management experience.
- Language: Proficient in speaking English
Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.