Ubicació: China Mainland
Estat/Província/Ciutat: Shanghai
Ciutat: Shanghai
Unitat de negoci: Store Support Centre (SSC)
VP China Fulfillment
Description & Requirements
COMPANY BACKGROUND
lululemon’s purpose - to elevate the world by realizing the full potential within every one of us - is as dynamic as the company’s history and current momentum.
Founded in Vancouver in 1998 with the intent to bring technical athletic fabrics to yoga, lululemon’s first office was a product design studio by day turned yoga studio at night. What was then a very practical solution to paying the rent has ultimately come to define what differentiates lululemon. What has made the company wildly successful has been its steadfast focus on empowering its stores to become community hubs for lululemon’s consumers (Guests) to live the Sweatlife—a combination of sweating, growing and connecting together—as well as participate in lululemon sweaty activities.
Today, lululemon is a publicly traded (LULU) $9.6B global business with more than 30,000+ employees and 710+ stores across four continents and 25 regions. lululemon’s products include Performance Apparel for women and men (pants, shorts, tops, jackets) for healthy activities such as yoga, running, training, and most other sweaty pursuits, Casual Apparel (formerly On The Move) for women and men (RTW tops, bottoms, outerwear, knits and wovens), Accessories (bags, socks, underwear, yoga mats/equipment, and water bottles), and most recently, footwear.
The power of our brand translated to growth across regions in 2023, with revenue in the Americas increasing 12%, China Mainland up 67%, and other international markets combined growing 43%, compared to 2022. We have an impressive funnel of innovation, our opportunity to increase our brand awareness remains significant, and we will continue to grow and optimize our store base both within the Americas and around the world.
Our Essentials membership program in North America has grown to more than 17 million members in the first year, and we were proud to see the China Mainland business approach the $1B mark in 2023, as the region celebrated their 10-year anniversary. In 2023, we entered new markets in EMEA and APAC, and ended FY23 with 711 company-operated stores worldwide, adding 56 net new lululemon stores since Q4 of 2022.
In the first quarter of 2024, net revenue increased 10% to $2.2 billion and diluted earnings per share increased 11% versus last year to $2.54. Across International, our business remained strong with revenue in China Mainland up 52%, and rest of world growing a combined 30%. In the Americas, revenue increased 4%, with Canada up 12% and the US up 2%, compared to Q1 FY23.
Power of Three x2 / Calvin McDonald (CEO), the Senior Leadership Team (SLT) and Board remain committed to growth. We recently announced our next five-year growth plan, which builds upon the success of the Power of Three. Our plan calls for doubling our Men’s business while delivering double-digit growth in Women’s, doubling our digital business while also achieving double-digit growth in stores, and quadrupling our International business. And we intend to double our total revenue – from $6.25B to $12.5B – by the end of 2026, with an annual EPS growth greater than sales growth.
Inclusion & Diversity / lululemon has made a series of commitments to ensure the company fully reflects the communities it serves and has established its IDEA team, which stands for Inclusion, Diversity, Equity and Action. The company stands with employees, ambassadors and guests around the world who have been deeply impacted by the acts of violence, xenophobia and racism. Through commitment from the senior leadership team, dedicated resources, company-wide impact, sustainable HR programs, in-depth reviews and real accountability, the organization is focused on driving positive change in its communities every day.
Impact / lululemon advanced an Impact Agenda and multi-year commitments to drive meaningful, positive change in the world, grounded in the belief that everyone has the right to be well and that the wellbeing of people and the planet are deeply interconnected. lululemon made inspiring progress across our three core pillars—Be Human, Be Well, and Be Planet—addressing pressing social and environmental issues that impact our people, communities, and the planet.
FULFILLMENT AS A DRIVER OF lululemon
Fulfillment is the driving force of lululemon as we continue to grow & expand within Mainland China and globally. The Global Fulfillment team ensures effect product flow to stores and guests and is responsible for end-to-end fulfillment including destination inbound, trade operations, DC & 3PL operations, and fulfillment planning.
The VP China Fulfillment will report into the Senior Vice President, Global Fulfillment. They will lead, elevate & execute the China Fulfillment strategy under continued hyper-growth. Joining lululemon now in this role is an Opportunity to Lead the Function into a New Ways of Working as we continue to support & scale our rapidly expanding business. This includes building a vision, strategy and roadmap towards key elements like evolving our operating model to enable China’s ability to seamlessly scale from $1B to $5B while improving margins.
In this role, you will build and leverage relationships with local governing bodies and officials to seamlessly execute fulfillment responsibilities and remain compliant with local government regulations and corporate procedures. The ideal candidate will be both a Growth Architect and Collaborator – who will inspire & connect China Fulfillment within lululemon’s global Supply Chain organization including our Global Fulfillment Centers of Excellence and Regional Fulfillment teams.
TITLE
Vice President, China Fulfillment
LOCATION
The VP China Fulfillment will be based in Shanghai.
REPORTING STRUCTURE
Reporting + Direct Reports: The role is a direct report into Chris Bonner, Senior Vice President, Global Fulfillment and will have the opportunity to grow the current team of 15 to scale with our rapidly growing business across Trade Operations, Destination Inbound, Distribution & 3PL Management, Outbound, and Fulfillment Planning & Operations.
Peer Relationships: The Vice President, China Fulfillment will sit on the Global Fulfillment Leadership Team and work closely with all of its members: Vice President, Fulfillment Engineering; Vice President, Global Distribution; Vice President, Global Trade & Outbound Logistics; Senior Director, Inbound Logistics; Senior Director, Fulfillment Planning & Operations; and Senior Director, Fulfillment Programs. The VP will also sit on the China Leadership Team alongside the regional Heads of Retail; eCommerce; Brand & Community; Business Planning & Operations; and Merchandise, Planning & Allocations.
OVERSIGHT AND RESPONSIBILITIES
Direct all aspects of China fulfillment operations, including DC operations, destination logistics, outbound logistics, trade compliance, and inventory control in China:
• Drive China teams and 3PL partners to achieve targeted performance, including growth expectations.
• Partner with global and regional functional experts to accelerate operational performance, set performance targets and ensure effective product flow from factory to guest while achieving regional fulfillment performance targets.
• Establish, evaluate, and maintain performance standards for all areas of operations to ensure performance targets are achieved while continually looking for ways to enhance service and reduce costs.
• Responsible for budgeting and reporting efforts including labor, operating expenses, and P&L oversight.
• Operationalize and manage Integrated plans with Global Fulfillment cross-functional partners. Deliver seamlessly through peak periods of business considering all aspects of risk planning and management.
• Establish effective working relationships with China leadership and stakeholders as well as global teams in the Store Support Center (SSC).
• Liaise with all external bodies, such as authorities, employer and employee organizations, industry associations, regional and local institutions, and other public stakeholders.
• Optimize end-to-end China product flow, including driving key strategies and implementations, including building, deploying, and maintaining a regional continuous improvement program that drives YOY performance improvements.
In partnership with the regional team and global functional leadership, create and implement the China fulfillment operations strategy to enable 5-year plan:
• Translate the China fulfillment strategy into a multi-year initiative roadmap. Drive the initiatives to achieve targeted results.
• Build and maintain the China roadmap to achieve the 5-year plan. Develop and execute plans for continual growth and peak season support.
• Manage the initiative portfolio ensuring initiatives achieve expected performance targets.
Create a motivational and supportive environment in which employees are challenged, coached, trained, and provided with career opportunities; build a culture of continuous improvement:
• Assess staff development needs, design a plan to address those needs, and execute the plan.
• Establish formal succession plan based on potential and performance to support future business needs.
• Develop and sustain strong, collaborative working relationships with key stakeholders and global partners.
• Grow and develop your team through inspirational leadership, education, and accountability. Achieve greatness and have fun doing it.
Oversee other duties, including:
• Develop and deploy business continuity and disaster recovery plans for China & APAC
• Direct all aspects of China fulfillment, managing product flow from origin port to store or guest, ensuring performance expectations are achieved.
• In partnership with global functions, oversee and manage key functions, including DC operations, destination logistics, outbound logistics, and trade compliance.
• Develop effective management routines and partnerships to ensure targeted performance is achieved and drive year-over-year continuous improvement.
The Vice President, China Fulfillment will not be responsible for, but will actively partner with those who oversee:
• Engineering
• Product Management
• Global Fulfillment Solutions & Analytics
• Program Management
• Global Logistics Strategy & Platform
• Logistics and Trade Category Management
• Duty Optimization
• Classification and Valuation
• Trade Regulatory Management
YEAR ONE DELIVERABLES Desired achievements in first 12-months in the role. (in priority)
Onboard Thoughtfully. Listen + Learn from lululemon’s culture. Build trusted relationships within Global Fulfillment, the China Leadership Team, and with cross-functional and external partners. Understand the why behind our current operations to inform our future.
Develop a Vision & Strategy that defines Fulfillment Excellence in China. This Strategy & Roadmap will put the Guest at the heart of everything we do. This Strategy will have clear intentions & outline the people, processes, and systems required to get us there.
Build & Execute a 3–5-Year Roadmap. Lead our Annual Strategic Initiatives process that enables foundational investments that bring the strategy & roadmap to life as we scale our China business. Evaluate the people, process, and systems needed to get us there.
Streamline Operational Complexities that support an entrepreneurial performance mindset. Lean into our global strategy while creating a best-in-class fulfillment organization, leaning into automation where relevant. Through this work, you will create a culture of entrepreneurialism across the Fulfillment team that balances Growth, Operations, and Business Ownership.
CANDIDATE CRITERIA – “Must-Haves”
A Deep Understanding of International Distribution, Logistics and Trade Compliance Operations, with a focus on China and Asia-Pacific. You have meaningful experience in leading & overseeing a Fulfillment function in China and/or APAC in an international direct-to-consumer environment. A background in performance apparel would be an asset.
An Inspirational & Gifted Leader of teams & businesses. 10+ years of experience leading teams in a fast-paced, high-volume operation with a focus on high seasonal activity in a direct-to-consumer environment. Proven leadership success and ability to lead people through change. Clear communication skills to inspire, motivate, and provide cross-functional leadership.
Global in Outlook. You have experience implementing change across international organizations. You understand the challenges within global frameworks, enrolling stakeholders across the globe towards a common goal. You are fluent in both Mandarin and English.
Exposure to High Growth to enable our goal to grow our China business from $1B to $5B USD. In experiencing this high growth, you were required to adapt as a leader to evolve the team & processes. Exposure either as part of organization or group that experienced significant growth.
Who Wins With Others. The ability to exhibit leadership within the VP+ community. You are skilled at building relationships. You connect easily with people, are authentic and do what you say you are going to do. You connect with your team, internal & external stakeholders naturally. You effectively and concisely communicate up, identifying opportunities, risks, and solutions. You have strong collaboration skills and have the ability to find common ground.
IDEAL, BUT NOT REQUIRED
Experience in…
• Performance Apparel + Fashion
• Vertical Retail
• Hard Goods
• Experience in accessories, specific to hard goods
Només es contactarà amb els candidats que s’estigui valorant. T’agraïm sincerament l’interès que has demostrat. lululemon és una empresa compromesa amb la igualtat d’oportunitats en l’àmbit laboral. Les decisions de contractar es prenen en funció dels mèrits i de les necessitats comercials, sense consideracions sobre raça, color de pell, creences, edat, sexe, gènere, orientació sexual, nacionalitat, religió, estat civil, afecció mèdica, discapacitat física o mental, servei militar, embaràs, naixement de fills i les afeccions mèdiques associades ni cap altra característica protegida per les normatives d’àmbit federal, estatal o provincial i la legislació local. S’oferirà allotjament raonable a les persones preseleccionades que tinguin alguna discapacitat. Aquesta política d’igualtat d’oportunitats en l’àmbit laboral és aplicable a totes les pràctiques relacionades amb les condicions de selecció i contractació, retribució, prestacions, disciplina, trasllats, rescissió i altres condicions generals d’ocupació. Tot i que la direcció és la principal responsable de vetllar per l’aplicació a lululemon de les políticas d’igualtat d’oportunitats en l’àmbit laboral, també tu ets responsable d’assegurar, amb el teu comportament personal, l’efectivitat de les polítiques.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.