Trade Operations Lead

Location: China Mainland

State/Province/City: Shanghai

City: Shanghai

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team
The Trade Operations team is responsible for ensuring the compliant, timely import of shipments to lululemon distribution centers
for China region. The team owns the relationship with all Customs brokers and is the subject matter expert on trade operations, including being the business partner for our trade operations technology initiatives.

In addition to supporting and reporting on import/export operations, the team supports Customs & trade initiatives, identifies and mitigates trade risks and partners closely with the global trade compliance team on trade compliance related matters.

A Day In The Life

  • Manage and build relationships with customs brokers/other vendors to ensure KPI commitments achieved
  • Explore FTA policy process if necessary and work out feasible solutions as per lululemon’s business needs.
  • Leverage industry best practices and professional knowledge of China customs single window platform to facilitate for Lululemon China import activities.
  • Review and/or support the development of business cases as well as performing in-depth analysis to identify high-level business and functional requirements.
  • Audit on brokerage records and document retention completeness
  • Respond to or escalate customs/trade inquiries from internal and external stakeholders
  • Partner closely with regional and global trade compliance teammates on compliance risks, global initiatives and broader supply chain strategy
  • Responsible to collect data and information from multiple data resources and tools (internal systems, Power BI, vendor's tools, etc.), track KPIs and provide performance analysis on regular basis.
  • Collaborate closely with cross-functional teams to ensure prompt and accurate submission of customs documentation, including customs declaration and import/export licenses
  • Participate in ad hoc tasks and projects


  • University graduate in customs programs or logistics management, international supply chain management and/or trade-related disciplines is preferred
  • 5-8 years hands-on customs and trade Operation experiences. A know-how to China import/export operational procedures. Ability to independently respond customs questions from in-declaration or after-clearance stage.
  • FTA experience is a strong plus and preferred to assist in customs duty savings.
  • Good command of spoken and written Chinese and English
  • Familiar with Microsoft applications (Excel, Word, Powerpoint, Outlook, PowerBI etc)
  • Analytical skills, attention to details, with a sensibility that balances theory and practice
  • Open-mindedness and a keen interest in learning and self-development

Must Haves

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.