Outbound Logistics Lead

Location: China Mainland

State/Province/City: Shanghai

City: Shanghai

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who we are

At lululemon, we work together to elevate the world. We set audacious goals, nurture big growth, and engineer innovative products that allow people to feel—and perform—their best. To us, leadership is more than a role or title—it’s a way of being. We are all leaders, committed to growth and results.


Together, we’re co-creating a future that otherwise wouldn’t exist. To do that, we’re looking for people who unite diverse perspectives to lean into bold visions. Who strive to be better than they were yesterday. Who are all in, in everything they do.

We’re looking for you. Join us.

About this team

The Outbound Logistics Lead supports retail stores and Ecom guests by partnering with DC teams and transportation vendors to meet specific requirements, ensuring on-time and complete deliveries of shipments from DCs to store/guest and return from store/guest to DCs. The position provides updates and solutions to Stores, Retail Ops, EC, SSC regarding timely and accurate deliveries, unforeseen issues, discrepancy or complaint follow-up and cost control, and meets SLA, project and department's expectation by internal and external teamwork. The position analyzes transportation KPI, manages payment to vendors and cost track & trace.

The position shall have good command of domestic transportation operation process, needs to understand system flow between OMS, WMS and TMS.

A day in the life:

·       Monitor transportation flow of all orders from two DCs to stores or guests in China.

·       Coordinate with DCs for shipment dispatch, monitor deliveries from DC to store/guest and return from store/guest to DC on daily basis, follow up shipment discrepancies or inquiries from store/guest.

·       Support Retail Operations team and retail stores in all special projects & logistics related matters, new store openings, transfers and returns, Omni-channel related, etc. Be responsible for communication with stores.

·       Support Ecom requirements, coordinate with courier vendors and GEC to ensure that Ecom orders can meet our SLA, monitor vendors’ preparation and manange their execution during online events (11.11. etc.)

·       Track vendors' KPI, improve vendor performance. Ensure actions are implemented successfully.

·       Manage payment to vendors, track and trace transportation cost.

·       Support projects implementation.

·       Complete any ad-hoc task may be assigned by line manager or per department requirements.


·       At least 6 years of exp. in logistics with more than 2 years of exp. in domestic transportation is preferred.

·       Experience in vendor management.

·       Experience in supply chain related systems, e.g. TMS, OMS, WMS.

·       Proficiency with MS Office platform (Excel, Word, PowerPoint) and other ERP systems. Advanced Excel and Power BI skills are a plus.

·       Effectively works independently and with minimal direction.

·       Strong communication and negotiation skills.

·       Capability of multi-task management.

·       A keen eye for details and a drive to resolve issues effectively.

·       Ability to analyze and recommend warehouse and transportation performance enhancements and/or cost improvements.

·       Ability to think “outside of the box”, enjoy challenges and is solution-oriented.

·       Good command of written and spoken English.

Must haves:

·       Proven work ethic with utmost integrity

·       Desire to excel and succeed

·       Actively live and breathe the lululemon culture and lifestyle

·       Self-awareness, with a desire for constant self improvement (goal –oriented)

·       Entrepreneurial spirit and an egoless nature

·       Self motivated, passionate, empathetic, approachable

·       Outgoing, energetic, upbeat and fun!