Director, Retail Operations, China (Open for International Movement)

Location: China Mainland

State/Province/City: Shanghai

City: Shanghai

Business Unit: Store Support Centre (SSC)

Description & Requirements

Company Overview

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.


Location and Reporting Structure

Based in lululemon Shanghai SSC office, Reporting to Head of Retail, China  

Job Summary:

This position leads and motivates the store operation team, as the bridge, working with Global Ops function, China SSC and retail stores to promote operational excellence, develop people and focus to maximize the operation efficiency and drive results.

Key Responsibilities and Accountabilities:

  • Store Operational Excellence
    • SOPs:
      • Establish, execute, and monitor policies and procedures in accordance with company guidelines, maintain the consistency cross regions and stores.
      • Improve store productivity by defining and reinforcing efficient operational standards/best practices to be applied within stores areas, i.e. Cashwrap, fitting room, back of house, etc.
    • Tools / Tech:
      • Leverage and launch industry best practices and new technology / tolls to Improve stores’ productivity.
  • Product Executions:
    • Partner with Merchandising and Market teams on developing and delivering Product Knowledge training to stores.  
    • Coordinate with Product team, Regional Manager, Store Manager to facilitate the inventories movement across region by supporting stores in ensuring the accurate & timely processing of pullbacks, retickets, mark-downs and shipments. ores.  
  • NSO
    • As a PMO, partner with store development team in overseeing all aspects of new store openings including store build out, local marketing efforts, operational procedures, store set-up, and overall customer experience, to ensure all NSO projects are on the track.
  • Labor / Productivity Optimization:
    • Tracking store labor productivity through analysis and train store managers on scheduling based on the sales, traffic, etc. to improve the store efficiency.
  • Communications:
    • Create & execute a strategy for effective store communications to ensure that both store and SSC employees are involved & updated regularly.
    • Coordinate with SSC key functions to deliver commercial and store operation decisions to store so that the events and activities are effectively executed.
  • Omni Channel:
    • Prioritize and Implement digital omni initiatives to increase the store operations efficiency, enhance omni guest engagement and experience.
    • Closely work with Ecom/digital team, to create store SOPs to empower store team, provide seamless omni shopping experience.


  • Ability to independently identify and capitalize on business opportunities, an agile self-starter, results-orientated, and able to deal with ambiguity.
  • Proven track record of leading cross-functional teams and complicated projects.
  • Ability to influence across the organization, including global and local, front line team, as well as senior management.
  • Strong analytical and research skills combined with sound business judgment. Pay attention to details.
  • Effective interpersonal and communication skills with SSC and store management. High level proficiency in both written and verbal English. 
  • High proficiency in business acumen.
  • Strong experience in the store operations and customer service functions
  • Bachelor’s degree or above
  • 10+ years of experience in retail, 5+ years in managing role

Our “must haves”:

  • Proven work ethic with utmost integrity
  • Desire to excel and succeed
  • Actively live and breathe the lululemon culture and lifestyle
  • Self-awareness, with a desire for constant self-improvement (goal –oriented)
  • Entrepreneurial spirit and an egoless nature
  • Self-motivated, passionate, empathetic, approachable
  • Outgoing, energetic, upbeat and Fun